Outage in Shipwire

Stock transition failure for some orders.

Resolved Minor
January 31, 2024 - Started 11 months ago - Lasted 9 days
Official incident page

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Outage Details

Hello, We are investigating into an issue where SKUs in some orders did not properly transition into the correct bucket/status. This problem occurred when the order was submitted to the warehouse for shipping so the impacted bucket is the Reserved + Shipping + Shipped buckets. We will provide an update in the next hour or two. We apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com
Components affected
Shipwire Dashboard Shipwire Merchant Application
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/09/2024 08:51PM

This incident has been resolved.

MONITORING 11 months ago - at 02/01/2024 02:27PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 01/31/2024 08:18PM

The issue has been identified and we have currently working on addressing the orders that were impacted by it. The issue stems from an update we deployed to the platform earlier in the week and we rolled that change back.

We apologize for any inconvenience this may have causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

INVESTIGATING 11 months ago - at 01/31/2024 07:20PM

Hello,
We are investigating into an issue where SKUs in some orders did not properly transition into the correct bucket/status. This problem occurred when the order was submitted to the warehouse for shipping so the impacted bucket is the Reserved + Shipping + Shipped buckets. We will provide an update in the next hour or two.

We apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

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