Outage in Shipwire

Feb 1 2024 - Site Outage – Eastern Creek AU, Mississauga CAN, Waalwijk NLD, Jonestown PA, Millington TN, Hermosa CA, Carol Stream IL,Carrollton TX, Shenzhen CHN, Ontario CA and Harrisburg-B

Resolved Minor
February 01, 2024 - Started 11 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Hello, Our Eastern Creek AU, Mississauga CAN, Waalwijk NLD, Jonestown PA, Millington TN, Carrollton TX, Shenzhen CHN, Carol Stream IL, Hermosa CA, Ontario CA and Harrisburg-B fulfillment facilities are experiencing some networking issues which is preventing orders from being processed at those locations. This appears to be an issue with the local network. We are working with our partners to reestablish order flow to those facilities and will provide further updates shortly. We apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com
Components affected
Shipwire Waalwijk, NLD Shipwire Carrollton, TX Shipwire Hermosa, CA Shipwire Millington, TN Shipwire Mississauga, CAN Shipwire Jonestown, PA Shipwire Eastern Creek, AUS Shipwire Richmond, CAN Shipwire Carol Stream, IL Shipwire Shenzhen, CHN Shipwire Harrisburg, PA Shipwire Tilburg, NLD
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/02/2024 07:32AM

This incident has been resolved.

MONITORING 11 months ago - at 02/01/2024 10:56PM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 02/01/2024 10:32PM

Hello,

Our Eastern Creek AU, Mississauga CAN, Waalwijk NLD, Jonestown PA, Millington TN, Carrollton TX, Shenzhen CHN, Carol Stream IL, Hermosa CA, Ontario CA and Harrisburg-B fulfillment facilities are experiencing some networking issues which is preventing orders from being processed at those locations. This appears to be an issue with the local network. We are working with our partners to reestablish order flow to those facilities and will provide further updates shortly.

We apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com

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