Outage in ShipWorks
"Missing OrderNumber" Error on Shopify Downloads
Resolved MinorIncident Report
Summary AI Generated
A "Missing OrderNumber" error prevented Shopify orders from downloading properly in ShipWorks. The issue lasted approximately six days before engineers resolved it on September 23, 2026.
ShipWorks Engineers are aware of the technical issues impacting Shopify Downloads. We are actively working to resolve this issue and will provide updates as they become available to us.
Thank you for your patience!
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 09/23/2026 04:04PM
This incident has been resolved.
INVESTIGATING
7 days ago - at 09/17/2026 03:41PM
ShipWorks Engineers are aware of the technical issues impacting Shopify Downloads. We are actively working to resolve this issue and will provide updates as they become available to us.
Thank you for your patience!
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