Outage in Showpad

Question Based Analytics Dashboards appearing to have no data

Resolved Major
February 22, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing issues with some of our Question-Based Analytics Dashboards. Several of them appear to have no data to display. Please rest assured, that there is no loss of data, the issue is purely visual. Our teams are investigating and aim to resolve this as soon as possible.
Components affected
Showpad Platform

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/22/2024 01:51PM

We can confirm all widgets are operational again.

IDENTIFIED over 1 year ago - at 02/22/2024 01:23PM

We are seeing the majority of Dashboards and widgets recovering, with only a small number of widgets still saying that no data is available.

We are continuing to monitor and hope to have all functionality restored very soon.

IDENTIFIED over 1 year ago - at 02/22/2024 10:58AM

We are currently experiencing issues with some of our Question-Based Analytics Dashboards. Several of them appear to have no data to display.

Please rest assured, that there is no loss of data, the issue is purely visual.

Our teams are investigating and aim to resolve this as soon as possible.

Latest Showpad outages

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Degraded performance - 23 days ago
Error encountered when saving Mapper, Atom and Selector Experiences. - about 1 month ago
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