Outage in Shuttlerock

ShuttlerockCloud is unavailable

Resolved Major
June 10, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

There appears to be an issue with Auth0, the application we use for authorization and authentication. Our software engineers are investigating, and we will provide more details once we have identified how to resolve the issue.
Components affected
Shuttlerock Order UI Shuttlerock Revision UI

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/10/2025 08:22AM

This incident has been resolved.

MONITORING 5 months ago - at 06/10/2025 02:53AM

ShuttlerockCloud is operational again, but we will be monitoring incase the issue resurfaces.

INVESTIGATING 5 months ago - at 06/10/2025 02:20AM

There appears to be an issue with Auth0, the application we use for authorization and authentication. Our software engineers are investigating, and we will provide more details once we have identified how to resolve the issue.

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