Outage in Sierra Wireless

Service Disruption Notification – Connectivity Degradation (GNOC-2413)

Resolved Minor
March 06, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring systems detected signaling anomalies from one of our partner providers that may have caused connectivity disruption to some devices. Some SW Advanced devices may have switched connectivity to other partner providers. We are investigating to determine cause and scope of the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/07/2023 02:11AM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING over 1 year ago - at 03/07/2023 12:11AM

Our partner provider identified cause and have taken corrective action to resolve this issue. We are currently monitoring to ensure stability.

INVESTIGATING over 1 year ago - at 03/06/2023 11:38PM

We have engaged our partner provider. Previously impacted signaling links have returned to service. Our engineers continue to investigate for cause and scope of the incident. ETR has not been determined. We will provide further updates as they become available.

INVESTIGATING over 1 year ago - at 03/06/2023 10:37PM

Our monitoring systems detected signaling anomalies from one of our partner providers that may have caused connectivity disruption to some devices.

Some SW Advanced devices may have switched connectivity to other partner providers.

We are investigating to determine cause and scope of the issue.

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