Outage in Sierra Wireless

Service Disruption Notification - Maingate Service Degradation (GNOC-3433)

Resolved Minor
July 31, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

Semtech/Sierra Wireless is currently experiencing a service disruption that is affecting the Maingate components listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless Communication Server Dialog Sierra Wireless IP Connect CSD Sierra Wireless Virtual Modem Sierra Wireless Communication Server GSM Data

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/31/2023 03:48PM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING over 2 years ago - at 07/31/2023 02:43PM

Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

IDENTIFIED over 2 years ago - at 07/31/2023 01:43PM

Semtech/Sierra Wireless is continuing to experience disruption with the services listed below. We have identified the cause of the service disruption and are currently working to resolve the issue. No ETR is currently available. We will provide an update as soon as we have additional information.

IDENTIFIED over 2 years ago - at 07/31/2023 10:14AM

Semtech/Sierra Wireless is continuing to experience a disruption with the services listed below. We have identified the cause of the service disruption and are currently working to resolve the issue. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING over 2 years ago - at 07/31/2023 08:14AM

Semtech/Sierra Wireless is currently experiencing a service disruption that is affecting the Maingate components listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

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