Outage in Sierra Wireless

Air Vantage Usage Display Degradation for SMS MT GNOC-9968

Resolved Minor
October 24, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified an issue with usage display records for SMS MT transactions that are not appearing in Air Vantage. Our support teams are engaged and investigating this issue
Components affected
Sierra Wireless UI (EU) Sierra Wireless UI (NA)

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/24/2025 07:51PM

Our SME made a temporary fix until they get a permanent fix next week

INVESTIGATING 2 days ago - at 10/24/2025 05:23PM

Our SMEs continue to work on this issue and they said hopefully it can be resolved within the hour

INVESTIGATING 2 days ago - at 10/24/2025 03:07PM

We have identified an issue with usage display records for SMS MT transactions that are not appearing in Air Vantage. Our support teams are engaged and investigating this issue

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