Outage in Sierra Wireless

Service degradation Notification for Essentials5 SIM Subscription in EU & NAM Region (GNOC-9754)

Resolved Minor
October 07, 2025 - Started 24 days ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring tool has indicated a potential degradation in our services. We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/07/2025 12:31PM

This incident has been resolved.

MONITORING 24 days ago - at 10/07/2025 11:26AM

The cause has been identified and corrective actions have been taken. Our monitoring systems is showing services have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING 24 days ago - at 10/07/2025 10:06AM

We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience delays in Data, SMS & Voice services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

INVESTIGATING 24 days ago - at 10/07/2025 09:51AM

Our monitoring tool has indicated a potential degradation in our services. We are investigating it, and we will get back to you.

A detailed update will be provided within 15 minutes.

Latest Sierra Wireless outages

Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-10029) - 1 day ago
Air Vantage Usage Display Degradation for SMS MT GNOC-9968 - 7 days ago
Service Degradation Notification – Essentials 3 LTE Network Degradation in North America (GNOC-9798) - 22 days ago
Service degradation Notification for Smart Connectivity users on Telia Sweden (GNOC-9603) - about 1 month ago
Essentials5 Subscriptions Degradation for the Cities of Paltamo and Puolanka, Finland, Over the DNA Network. (GNOC-9428) - about 2 months ago

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