Outage in Sierra Wireless
Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-10029)
Resolved MinorIncident Report
Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/29/2025 11:47PM
This incident has been resolved.
MONITORING
4 months ago - at 10/29/2025 10:38PM
Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
INVESTIGATING
4 months ago - at 10/29/2025 09:14PM
Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.
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