Outage in Sierra Wireless

Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-10029)

Resolved Minor
October 29, 2025 - Started 21 days ago - Lasted about 3 hours
Official incident page

Incident Report

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless USSD Sierra Wireless Data Sierra Wireless SMS Sierra Wireless Voice

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 10/29/2025 11:47PM

This incident has been resolved.

MONITORING 21 days ago - at 10/29/2025 10:38PM

Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

INVESTIGATING 21 days ago - at 10/29/2025 09:14PM

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.

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