Outage in Sierra Wireless

AirLink Mobility Manager (AMM) Hosted DNS Lookup Issue (GNOC-7745)

Resolved Minor
March 31, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing intermittent issues with AMM DNS lookup resolution. Customers may experience intermittent access issues. Engineers are currently investigating to determine scope and cause. We will provide further updates within 1 hour.
Components affected
Sierra Wireless AMM06 Sierra Wireless AMM10 Sierra Wireless AMM05 Sierra Wireless AMM52 Sierra Wireless AMM88 Sierra Wireless AMM86 Sierra Wireless AMM08 Sierra Wireless AMM50 Sierra Wireless AMM89 Sierra Wireless AMM04 Sierra Wireless AMM82 Sierra Wireless AMM84 Sierra Wireless AMM07 Sierra Wireless AMM02 Sierra Wireless AMM03 Sierra Wireless AMM09 Sierra Wireless AMM87

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/31/2025 07:10PM

This incident has been resolved.

MONITORING 7 months ago - at 03/31/2025 05:58PM

Corrective actions have been applied. We are seeing improvement and will continue to monitor to guarantee stability.

IDENTIFIED 7 months ago - at 03/31/2025 05:16PM

Our engineers have identified the cause of the issue and are currently working to resolve. We will send out another update within an hour.

INVESTIGATING 7 months ago - at 03/31/2025 04:08PM

We are currently experiencing intermittent issues with AMM DNS lookup resolution. Customers may experience intermittent access issues. Engineers are currently investigating to determine scope and cause.

We will provide further updates within 1 hour.

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