Outage in Signal Sciences

Cloud Provider Issues with Potential Impact to Signal Sciences

Resolved Minor
August 11, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

“We are seeing indications of possible instability with a major cloud provider. As a result some Signal Sciences may be intermittently impacted. Our teams have identified impact to the Signal Sciences Rule Builder. During this time new rule sets would not be pushed to agents. Customers sites would continue being protected by previous rule sets during this time. Agents should have received updated rules sets once systems recovered.”

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 08/11/2022 10:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 08/11/2022 10:07PM

“Upon further investigation into this issue, we have confirmed that the issues with Signal Sciences are not related to any cloud provider. This was related to a Fastly deployment, which has since been rolled back."

IDENTIFIED over 3 years ago - at 08/11/2022 09:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 08/11/2022 09:12PM

We are seeing indications of possible instability with a major cloud provider. As a result some Signal Sciences may be intermittently impacted. Our teams have identified impact to the Signal Sciences Rule Builder. During this time new rule sets would not be pushed to agents. Customers sites will continue being protected by previous rule sets during this time. Agents should receive updated rules sets once systems recovered.

INVESTIGATING over 3 years ago - at 08/11/2022 09:12PM

“We are seeing indications of possible instability with a major cloud provider. As a result some Signal Sciences may be intermittently impacted. Our teams have identified impact to the Signal Sciences Rule Builder. During this time new rule sets would not be pushed to agents. Customers sites would continue being protected by previous rule sets during this time. Agents should have received updated rules sets once systems recovered.”

Latest Signal Sciences outages

Yum Package Download Issues - about 3 years ago
Support Chat System Issues - about 3 years ago
Impact to Signal Sciences Console - about 3 years ago

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