Outage in Signhost

ID proof and Webforms are down

Resolved Major
April 11, 2024 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
Signhost ID Proof Signhost Webforms
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/11/2024 09:26AM

Due to a certificate expiry, our ID Proof and basic form environments could not be reached. We loaded a new certificate, and this restored access. We are investigating why this specific cert was not part of our normal certificate rollover and warning system, and will improve this.

IDENTIFIED 8 months ago - at 04/11/2024 08:32AM

The issue has been identified and a fix is being implemented.

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