Outage in Signhost
Issue with ID Proof dossiers with status 'waiting for document'
Resolved Major
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Outage Details
Components affected
Signhost ID ProofLatest Updates ( sorted recent to last )
The problem occurred on a small subset of demo accounts. Customer environment were thankfully not impacted by this problem upon further investigation. The problem has been solved.
We are experiencing an issue where ID Proof validation dossiers are not available to download in the portal and have the status 'waiting for document'.
We are investigating the issue.
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