Outage in Signhost
Issue with ID Proof dossiers with status 'waiting for document'
Resolved Major
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Outage Details
We are experiencing an issue where ID Proof validation dossiers are not available to download in the portal and have the status 'waiting for document'.
We are investigating the issue.
Components affected
Signhost ID ProofLatest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/05/2024 10:47AM
The problem occurred on a small subset of demo accounts. Customer environment were thankfully not impacted by this problem upon further investigation. The problem has been solved.
INVESTIGATING
9 months ago - at 08/05/2024 08:45AM
We are experiencing an issue where ID Proof validation dossiers are not available to download in the portal and have the status 'waiting for document'.
We are investigating the issue.
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