Outage in Signhost

Verification method itsme Qualified Electronic Signature not working

Resolved Major
August 14, 2024 - Started 5 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing an issue with the verification method itsme Qualified Electronic Signature. Signers are unable to sign using this method, an attempt will result in an error message. When itsme is used via the CSC Qualified verification method, signers are not affected. We are investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/14/2024 11:33AM

This incident has been resolved.

MONITORING 5 months ago - at 08/14/2024 09:00AM

Itsme sign and identify went under maintenance. During this maintenance connection to itsme was cut and not automatically restored. We manually rebooted the itsme service, this solved the connection issues. We are monitoring the situation.

INVESTIGATING 5 months ago - at 08/14/2024 07:22AM

We are experiencing an issue with the verification method itsme Qualified Electronic Signature. Signers are unable to sign using this method, an attempt will result in an error message.

When itsme is used via the CSC Qualified verification method, signers are not affected.

We are investigating the issue.

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