Outage in Signifyd
Reporting Delay
Resolved Major
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Outage Details
We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue.
All cases/orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems.
We are investigating the issue and will update the status page once additional information is available.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
All cases/orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems.
We are investigating the issue and will update the status page once additional information is available.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Components affected
Signifyd Reporting SystemsLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/07/2023 09:48AM
Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
IDENTIFIED
about 2 years ago - at 03/07/2023 09:37AM
We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue.
All cases/orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems.
We are investigating the issue and will update the status page once additional information is available.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Latest Signifyd outages
Reporting Delay - 11 days ago
Console Search Delays - about 2 months ago
Order Review Processing Delay - 2 months ago
Reporting Delay - 3 months ago
API Server Errors - 3 months ago
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