Outage in Signifyd

Console Search Delays

Resolved Minor
March 25, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing issues affecting orders showing up in the Signifyd Console. Users may also experience issues when attempting to log into the Signifyd Console. We are still able to successfully receive and process all submitted orders. Due to the delay, orders may not immediately show in the Signifyd Console, but you should receive all associated webhook notifications. Your orders will be visible within the Signifyd Console as soon as our search delay is caught up. Should you have any questions, please contact our support team. signifyd.com/support Operational: - Orders Sent: Sent orders are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessful webhooks are retried.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/25/2025 07:28PM

Users can once again log into the Signifyd Console.
Users can search and view all current orders in the Signifyd Console. https://console.signifyd.com/

Should you have any questions, please contact our support team. signifyd.com/support

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent orders are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

IDENTIFIED 2 months ago - at 03/25/2025 06:18PM

We are experiencing issues affecting orders showing up in the Signifyd Console. Users may also experience issues when attempting to log into the Signifyd Console.

We are still able to successfully receive and process all submitted orders. Due to the delay, orders may not immediately show in the Signifyd Console, but you should receive all associated webhook notifications. Your orders will be visible within the Signifyd Console as soon as our search delay is caught up.

Should you have any questions, please contact our support team. signifyd.com/support

Operational:
- Orders Sent: Sent orders are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessful webhooks are retried.

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