Outage in Signifyd
Webhook Processing Delays
Resolved MajorIncident Report
Summary AI Generated
Signifyd experienced a 48-minute webhook processing delay on August 13, 2026, caused by intermittent operational issues that prevented timely delivery of webhook responses for recently submitted orders and order reviews. Console access, case creation, API retrieval, and reporting remained fully functional throughout the incident. Webhooks were restored at 14:15 PT, with a temporary backlog delay expected while queued responses were processed.
We are experiencing a delay in the processing of wehbooks for recent submitted orders and order reviews due to intermittent operation issues. You can view the decisions by logging into the Signifyd console at https://console.signifyd.com/
We are investigating the issue and will update the status page once additional information is available.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and processed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Components affected
Signifyd WebhooksTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 08/13/2026 09:15PM
All webhooks are being processed. You will notice a delay in responses while we process the order backlog.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent order are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
IDENTIFIED
16 days ago - at 08/13/2026 08:28PM
We are experiencing a delay in the processing of wehbooks for recent submitted orders and order reviews due to intermittent operation issues. You can view the decisions by logging into the Signifyd console at https://console.signifyd.com/
We are investigating the issue and will update the status page once additional information is available.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and processed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
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