Outage in SignOnSite
Evacs Service Disruption (Web & Mobile)
Resolved MinorIncident Report
We are currently investigating an issue affecting the Evacs service across both web and mobile platforms. Specifically, iOS devices are freezing during the start of an evac, which is preventing users from proceeding. Additionally, some devices are not playing the siren when a notification is received, and in some cases, evacuations are unable to be closed out.
Current Actions Being Taken:
Our engineering team is actively working to identify the root cause of the issue.
We're reviewing logs and monitoring the system to isolate the issue affecting the iOS devices and siren notifications.
A fix is being prioritised and we'll provide updates as more information becomes available.
Please note: If you're experiencing this issue, we recommend refraining from initiating evacuations for the time being while we work on resolving this.
We apologise for the inconvenience and appreciate your patience as we work to restore full service.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 06/03/2025 05:15AM
This incident has been resolved.
MONITORING
12 months ago - at 06/03/2025 05:12AM
We are continuing to monitor for any further issues.
MONITORING
about 1 year ago - at 04/01/2025 04:03AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 year ago - at 03/24/2025 01:26AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 year ago - at 03/20/2025 04:45AM
We are currently investigating an issue affecting the Evacs service across both web and mobile platforms. Specifically, iOS devices are freezing during the start of an evac, which is preventing users from proceeding. Additionally, some devices are not playing the siren when a notification is received, and in some cases, evacuations are unable to be closed out.
Current Actions Being Taken:
Our engineering team is actively working to identify the root cause of the issue.
We're reviewing logs and monitoring the system to isolate the issue affecting the iOS devices and siren notifications.
A fix is being prioritised and we'll provide updates as more information becomes available.
Please note: If you're experiencing this issue, we recommend refraining from initiating evacuations for the time being while we work on resolving this.
We apologise for the inconvenience and appreciate your patience as we work to restore full service.
Latest SignOnSite outages
Flexible Forms Access Issue on iOS and Android - 6 months ago
Android Evacuation Alert Notification - 7 months ago
Account Registration - Password Length Bug on iOS - about 1 year ago
Android Application Crashing - about 1 year ago
Permits - Intermittent Outages - over 1 year ago
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