Outage in SignOnSite
Account Registration - Password Length Bug on iOS
Resolved MajorIncident Report
Incident Description:
We are currently experiencing an issue with the password length field during account registration on iOS devices. Users may encounter difficulties when attempting to create an account, as the system does not properly accept passwords that meet the required length.
Status:
We are actively working to resolve this issue. In the meantime, we recommend users complete their registration through a web browser as a temporary solution.
Temporary Solution:
To successfully register your account, please use the following link to complete the process via a web browser: http://app.signonsite.com.au/register
We apologise for the inconvenience and appreciate your patience as we work to fix this issue.
Updates:
We will continue to provide updates as we resolve the bug and ensure a seamless registration experience across all devices.
Thank you for your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/03/2025 04:57AM
This incident has been resolved.
IDENTIFIED
about 1 year ago - at 04/02/2025 11:47PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 year ago - at 04/02/2025 11:46PM
Incident Description:
We are currently experiencing an issue with the password length field during account registration on iOS devices. Users may encounter difficulties when attempting to create an account, as the system does not properly accept passwords that meet the required length.
Status:
We are actively working to resolve this issue. In the meantime, we recommend users complete their registration through a web browser as a temporary solution.
Temporary Solution:
To successfully register your account, please use the following link to complete the process via a web browser: http://app.signonsite.com.au/register
We apologise for the inconvenience and appreciate your patience as we work to fix this issue.
Updates:
We will continue to provide updates as we resolve the bug and ensure a seamless registration experience across all devices.
Thank you for your understanding.
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