Incident Affecting SIM Card Connectivity

This incident has been resolved.

We have implemented a fix, and the issue affecting SIM cards starting with 89103 in North America, South America, and parts of Europe has been resolved. New PDP sessions should now establish successfully.

Our engineers will continue to monitor the situation closely to ensure stability. If you encounter any connectivity issues, please try the following:
• Reboot your device
• Perform a “Reset Connection” action in the dashboard

If issues persist, please reach out to our support team. Thank you for your patience while we worked to resolve this.

Our investigation has progressed, and we have identified that only SIM cards starting with 89103, deployed in North America, South America, and som countries of Europe, are affected by the issue preventing new PDP sessions. Existing sessions remain unaffected.

In collaboration with our core network partners, our engineers are actively working to resolve the issue. The impact appears to be related to a touchpoint with one of our IMSI sponsors.

We will provide further updates as soon as we have more information. Thank you for your patience.

Our systems have detected a potential issue affecting SIM cards' ability to establish new PDP sessions. Our engineers are actively investigating this issue with our core network partners. Initial reports suggest that SIM cards starting with 89103 are impacted, indicating a potential touchpoint with the US core network. Existing sessions remain unaffected, helping us narrow down the issue. We are working diligently to resolve this matter and will update you as soon as possible. Please rest assured that our team, in collaboration with our partners, is on top of the situation.