Outage in Simbase

Connectivity issues affecting SIM cards starting with 894453*

Minor
February 21, 2025 - Started about 22 hours ago
Official incident page

Need to monitor Simbase outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Simbase, and never miss an outage again.
Start Free Trial

Outage Details

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.
Latest Updates ( sorted recent to last )
MONITORING about 16 hours ago - at 02/21/2025 10:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 17 hours ago - at 02/21/2025 09:35PM

Our upstream provider continues to investigate the issue with the highest priority. Their engineers are actively working to identify and resolve the root cause. We understand the impact this may have on your operations and appreciate your patience.

We will provide further updates as soon as more information becomes available.

IDENTIFIED about 19 hours ago - at 02/21/2025 07:35PM

Service remains unstable, the investigation and fix remain ongoing.

IDENTIFIED about 20 hours ago - at 02/21/2025 06:06PM

The issue has been identified and a fix is being implemented.

MONITORING about 21 hours ago - at 02/21/2025 05:28PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 22 hours ago - at 02/21/2025 04:56PM

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible.

We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

Be the first to know when Simbase and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3746 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook