Outage in Simbase
[External] - Provisioning System Performance Degradation
Resolved MinorIncident Report
Supplier experiencing elevated system load causing rate limiting in provisioning operations. No failed jobs reported.
Affected countries: XX
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 05/06/2026 04:41PM
[2026-05-06 16:14:55] - Incident status was updated.
Summary: The incident has been resolved.
MONITORING
17 days ago - at 05/06/2026 02:41PM
[2026-05-06 14:16:04] - Incident status was updated.
Summary: A fix has been implemented and is currently being monitored for effectiveness.
INVESTIGATING
17 days ago - at 05/06/2026 11:41AM
[2026-05-06 11:30:13] - Incident status was updated.
Summary: Elevated system load has triggered automatic rate limiting at provisioning job start time. No jobs are stuck or failed. An unresolved underlying factor contributing to the slowdown is currently under investigation.
INVESTIGATING
17 days ago - at 05/06/2026 11:41AM
Supplier experiencing elevated system load causing rate limiting in provisioning operations. No failed jobs reported.
Affected countries: XX
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