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Outage in Simbase

[External] - Data service degradation

Resolved Major
May 19, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Our systems have identified a potential issue affecting Blue and Yellow Profile SIMs. Customers may experience difficulty establishing new data sessions. Existing data sessions are not affected at this time.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/19/2026 02:56PM

This incident has been resolved.

MONITORING 4 days ago - at 05/19/2026 01:51PM

Our partners and we have implemented mitigations, and the service should now be recovering. We’ll continue to monitor the situation closely.

INVESTIGATING 4 days ago - at 05/19/2026 01:03PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 05/19/2026 12:44PM

Our systems have identified a potential issue affecting Blue and Yellow Profile SIMs. Customers may experience difficulty establishing new data sessions. Existing data sessions are not affected at this time.

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