Outage in Simbase

[External] - Inbound call issues to UK numbers

Resolved Minor

September 21, 2026 - Started 8 days ago - Lasted about 2 hours
Official incident page

Incident Report

Inbound calls to UK DDi numbers are not working Affected countries: GB

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 09/21/2026 03:41PM

[2026-09-21 15:32:09] - Incident status was updated.

Summary: No further issues have been observed. The incident appears to be resolved with normal service operations restored.

MONITORING 8 days ago - at 09/21/2026 02:41PM

[2026-09-21 14:31:29] - Incident status was updated.

Summary: A fix has been implemented and monitoring is ongoing.

IDENTIFIED 8 days ago - at 09/21/2026 02:41PM

[2026-09-21 14:23:49] - Incident status was updated.

Summary: A ticket has been raised with the upstream supplier who is currently investigating the issue. Further updates will be provided as the investigation progresses.

INVESTIGATING 8 days ago - at 09/21/2026 02:01PM

[2026-09-21 14:00:39] - Incident status was updated.

Summary: Reports received of inbound calls not working to UK DDI numbers. Engineers are currently investigating the issue.

INVESTIGATING 8 days ago - at 09/21/2026 02:01PM

Inbound calls to UK DDi numbers are not working

Affected countries: GB

Latest Simbase outages

[External] - Drop in data sessions - 5 days ago

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[External] - Inbound call failures to UK numbers - 14 days ago

[External] - Data Service Degradation - 27 days ago

Connectivity Issue Affecting Blue & Yellow SIM Profiles - about 1 month ago

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