Outage in Simbase
[External] - Data usage reporting issue
Resolved MinorIncident Report
Data usage figures not updating in monitoring systems since November 7th. SIM connectivity and data sessions functioning normally, only reporting affected.
Affected countries: XX
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RESOLVED
2 days ago - at 11/11/2026 03:08PM
This notice was posted in error. The reporting issue was in an upstream partner's own tooling, not in the Simbase platform. Usage data in the Simbase dashboard and API is not affected.
IDENTIFIED
2 days ago - at 11/11/2026 12:01PM
[2026-11-11 11:26:17] - Incident status was updated.
Summary: Data usage reporting figures have not been updating since approximately 01:00 UTC on 7 November. Usage charts and API endpoints are showing no usage data for this period. SIM connectivity and data sessions are functioning normally, and billing records are not affected. The root cause has been identified and a fix is being applied to restore reporting functionality and backfill missing usage data.
IDENTIFIED
2 days ago - at 11/11/2026 11:41AM
Data usage figures not updating in monitoring systems since November 7th. SIM connectivity and data sessions functioning normally, only reporting affected.
Affected countries: XX
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