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Outage in Simetrik

Temporary Issue with Pre-Saved Links

Resolved Minor
May 21, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue affecting the use of bookmarked or pre-saved links created prior to the release of our most recent version (May 20, 2025). When attempting to access resources using these links, you may encounter an error message. This is due to recent changes in our platform’s routing structure. We understand that this may cause inconvenience and want to assure you that we are actively working to provide a solution as quickly as possible. Please note that all resources remain available and fully functional through the Resource Explorer. We are currently working on implementing automatic redirection from old links to their updated counterparts. We will keep you informed of any developments. Thank you for your understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/21/2025 07:52PM

The issue affecting access through bookmarked or pre-saved links has been successfully resolved. All outdated links should now redirect correctly.

Thank you for your patience while we worked on this fix.
The corresponding Root Cause Analysis (RCA) will be published shortly in our Help Center.

IDENTIFIED 11 months ago - at 05/21/2025 05:55PM

We continue to make progress toward resolving the issue affecting bookmarked or pre-saved links.
The affected resources remain accessible through the Resource Explorer.

We appreciate your patience and will share a new update as soon as the fix is deployed.

IDENTIFIED 11 months ago - at 05/21/2025 04:34PM

We have identified an issue affecting the use of bookmarked or pre-saved links created prior to the release of our most recent version (May 20, 2025). When attempting to access resources using these links, you may encounter an error message. This is due to recent changes in our platform’s routing structure.
We understand that this may cause inconvenience and want to assure you that we are actively working to provide a solution as quickly as possible.
Please note that all resources remain available and fully functional through the Resource Explorer. We are currently working on implementing automatic redirection from old links to their updated counterparts.

We will keep you informed of any developments.

Thank you for your understanding.

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