Outage in Simon Data

Simon Web App Service Disruption

Resolved Minor
March 04, 2025 - Started about 2 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption with the Simon Web App and are investigating the degraded performance.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/05/2025 07:50PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/05/2025 12:16AM

A fix has been implemented and we are monitoring the results. Web App may be slower to load.

IDENTIFIED about 2 months ago - at 03/04/2025 11:42PM

Simon experienced a database outage. The database was restarted, we are working with AWS to determine the root cause.

INVESTIGATING about 2 months ago - at 03/04/2025 11:17PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/04/2025 11:17PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/04/2025 11:16PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/04/2025 10:56PM

We are currently experiencing a service disruption with the Simon Web App and are investigating the degraded performance.

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