Outage in SimpleNexus

Encompass Update 26.1

Resolved Minor

March 23, 2026 - Started 7 days ago - Lasted 3 days
Official incident page

Incident Report

Customers that have received Encompass Version 26.1 may experience issues in requesting documents (disclosures, doc requests, etc) through nCino Mortgage. To mitigate Customers are encouraged to install / upgrade their nCino Mortgage Encompass Plguin to version 26.3.1.0, which can be found within the AskNexus Release Notes [HERE](https://www.asknexus.com/help/Encompass%20Plug-in%20Release%20Notes.html)

Components affected

SimpleNexus Encompass

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 03/26/2026 07:19PM

This incident is resolved.

IDENTIFIED 7 days ago - at 03/23/2026 03:01PM

Customers that have received Encompass Version 26.1 may experience issues in requesting documents (disclosures, doc requests, etc) through nCino Mortgage.

To mitigate Customers are encouraged to install / upgrade their nCino Mortgage Encompass Plguin to version 26.3.1.0, which can be found within the AskNexus Release Notes [HERE](https://www.asknexus.com/help/Encompass%20Plug-in%20Release%20Notes.html)

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