Outage in SimpleTexting

Live Chat - Unable to Initiate a Chat and Slowness

Resolved Minor
May 29, 2024 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/29/2024 06:29PM

A fix has been implemented to Intercom and live chats are now working as expected. Thank you for your patience when trying to contact us today via chats.

IDENTIFIED 7 months ago - at 05/29/2024 05:12PM

The issue has been identified by Intercom and a fix is being worked on. We apologize for any inconvenience when trying to reach us by live chat.

INVESTIGATING 7 months ago - at 05/29/2024 04:24PM

We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

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