Outage in SimpleTexting
Delivery Issues - 10DLC Numbers & Receiving Two-Factor Authentication Codes
Resolved Major
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Outage Details
Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts.
Currently, both inbound and outbound messages on Toll-free numbers remain operational.
We are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.
Components affected
SimpleTexting Outgoing SimpleTexting Outgoing SimpleTexting Login SimpleTexting Incoming SimpleTexting IncomingLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/23/2025 04:59PM
This incident has been resolved. We can confirm messaging for 10DLC numbers and delivery of Two-Factor Authentication codes are working as expected. No messages should have been lost during this time.
MONITORING
2 days ago - at 09/23/2025 04:13PM
The issue was identified and a fix has been implemented. Both inbound and outbound messages sent during this time should now be delivering. Additionally, codes for Two-Factor Authentication should be received as expected. We will continue monitoring the results.
Thanks for your patience as we work to confirm this is resolved.
INVESTIGATING
2 days ago - at 09/23/2025 03:38PM
Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts.
Currently, both inbound and outbound messages on Toll-free numbers remain operational.
We are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.
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