Outage in Simpplr

Ongoing Infrastructure Upgrade - Analytics Temporarily Unavailable

Resolved Minor

March 17, 2026 - Started 13 days ago - Lasted about 2 hours
Official incident page

Incident Report

Hi there, We would like to inform you that our vendor is currently performing an urgent infrastructure upgrade to improve analytics performance and response times. This activity is already in progress and is being closely monitored by our engineering team. During this period, analytics functionality will be temporarily unavailable. The tentative ETA for analytics services to resume is 5:00 AM PST. We will keep you informed of any significant updates. If you have any questions or need assistance in the meantime, please feel free to reach out. Thank you for your understanding and patience. Best regards, Simpplr Support

Components affected

Simpplr Analytics

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 03/17/2026 11:16AM

Hi there,

We are pleased to inform you that the infrastructure upgrade activity related to analytics has been successfully completed.

Analytics functionality has now been fully restored and is operating as expected, with improved performance and response times. Our engineering team has completed the necessary validations and will continue to monitor analytics services to ensure ongoing stability.

Should you notice any discrepancies or require further assistance, please feel free to reach out.

Thank you for your patience and understanding.

Best regards,
Simpplr Support

MONITORING 13 days ago - at 03/17/2026 09:56AM

We are continuing to monitor for any further issues.

MONITORING 13 days ago - at 03/17/2026 09:55AM

Hi there,

We would like to inform you that our vendor is currently performing an urgent infrastructure upgrade to improve analytics performance and response times.

This activity is already in progress and is being closely monitored by our engineering team. During this period, analytics functionality will be temporarily unavailable.

The tentative ETA for analytics services to resume is 5:00 AM PST. We will keep you informed of any significant updates.

If you have any questions or need assistance in the meantime, please feel free to reach out.

Thank you for your understanding and patience.

Best regards,
Simpplr Support

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