Emergency Maintenance Notice - Production Redis DB Upgrade

Hi there,

We would like to provide a final update regarding today's maintenance activity.

The maintenance has been completed successfully, and the platform is now fully operational. As part of this maintenance window, we successfully completed the MSK upgrade. However, after careful evaluation during the activity, we were unable to proceed with the RDS upgrade within the scheduled window. To avoid any unnecessary risk or disruption, we have postponed the RDS upgrade to a future maintenance window. We understand that maintenance activities can be disruptive, and we sincerely appreciate your patience, understanding, and cooperation throughout this process. Our team remains committed to ensuring the reliability and stability of the platform while minimizing impact to your users.

Thank you for your continued partnership and support.

Best regards,
Simpplr Team

Hi there,

Just a quick update: the activity has been successfully completed for the US region, and we are currently working through the final steps for the EU region. Everything is progressing as expected, and we will provide another update once the EU activity has been completed.

Thank you for your patience and understanding.
Simpplr Support Team

Hi there,

To ensure the continued reliability, stability, and performance of the platform, we will be performing the infrastructure upgrade in our production environment. As part of this activity, we will be upgrading key platform components, including RDS , MSK, EKS, and associated disaster recovery infrastructure.

Expected Duration: Approximately 1 hour 30 minutes

During this maintenance window, the instance will remain available in read-only mode. Users will be able to access and view content; however, changes or updates to the platform will not be possible until the upgrade activity has been completed. We understand the impact this may have on your team's work and sincerely apologize for any inconvenience. Our team will be actively monitoring the activity and working to complete it as efficiently as possible.

We will continue to provide updates throughout the maintenance window and will notify you as soon as normal operations have been fully restored.

Thank you for your patience, understanding, and continued partnership while we perform this important platform maintenance.
Simpplr Support Team