Outage in Simwood
Reduced media capacity in Manchester AZ
Resolved MinorIncident Report
We are currently operating with reduced media capacity in our Manchester availability zone following a suspected hardware failure. There is no impact to services and calls are completing normally.
Engineers are working to restore the affected hardware and capacity will be returned to normal in due course.
In the meantime, our network is designed so that any single availability zone can carry the entire network load if all others fail. This update is for transparency only and no customer action is required.
Components affected
Simwood ManchesterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/24/2025 04:01PM
This incident has been resolved.
MONITORING
4 months ago - at 12/24/2025 12:07PM
The affected hardware in our Manchester availability zone has been restored and reintroduced to the media pool. We are monitoring performance closely before marking this incident as fully resolved.
IDENTIFIED
4 months ago - at 12/24/2025 10:40AM
We are currently operating with reduced media capacity in our Manchester availability zone following a suspected hardware failure. There is no impact to services and calls are completing normally.
Engineers are working to restore the affected hardware and capacity will be returned to normal in due course.
In the meantime, our network is designed so that any single availability zone can carry the entire network load if all others fail. This update is for transparency only and no customer action is required.
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