Outage in Simwood
Slough hardware outage
Resolved MinorIncident Report
We have lost hardware in Slough.
Voice services have failed over as expected and are unaffected. Most other services have recovered too although we are currently dealing with some Redis master failures elsewhere on the network. This will manifest in portal logins and writing to selected API end-points. Separately CDR processing is several million delayed so API balances etc. will not be current.
We are recovering Redis clusters as P1 and will advise progress.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/13/2026 06:41PM
This incident has been resolved.
MONITORING
4 days ago - at 07/13/2026 04:39PM
We have some out of hours house-keeping to do here but this incident is otherwise resolved. We will be monitoring for a few hours before closing to be certain.
IDENTIFIED
4 days ago - at 07/13/2026 04:04PM
CDRs are now being processed at full speed and catching up rapidly.
IDENTIFIED
4 days ago - at 07/13/2026 03:13PM
Portal and API (v4) are now fully operational. CDRs remain lagged.
IDENTIFIED
4 days ago - at 07/13/2026 02:29PM
We have lost hardware in Slough.
Voice services have failed over as expected and are unaffected. Most other services have recovered too although we are currently dealing with some Redis master failures elsewhere on the network. This will manifest in portal logins and writing to selected API end-points. Separately CDR processing is several million delayed so API balances etc. will not be current.
We are recovering Redis clusters as P1 and will advise progress.
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