Outage in Sinch
Service Degradation - Balance calculation
Resolved Minor
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Outage Details
Components affected
Sinch SMS - CA - ShortCode Sinch SMS - CA - Toll Free Sinch SMS - EMEA Sinch Redhot XML (mBlox) Sinch SMS - US - Toll Free Sinch Lookup - Global Sinch OIDS (mBlox) Sinch SMS - CA - LongCode Sinch E3 (Dialogue) Sinch SMS (Legacy ) Sinch SMS - US - LongCode Sinch MSIP (mBlox) Sinch SMS - Latin America Sinch SMS - APAC Sinch Atlas SMPP (mBlox) Sinch SMPPG (mBlox) Sinch SMS - US - ShortCodeLatest Updates ( sorted recent to last )
The root cause has been identified and fixed, and no additional accounts will have incorrect balance or be blocked. We are currently working on restoring the balance and active state for the previously blocked accounts.
We are currently experiencing an issue with our balance calculation causing a subset of customer accounts to be blocked.
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