Outage in Sinch

Site CA1-H1 - Degradation

Resolved Minor
April 07, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing performance degradation on our CA1-H1 site. It is advised that clients connect to our redundant CA1-H2 (35.182.79.152, ca1-2.smpp.api.sinch.com, ca1-2.httpsms.api.sinch.com, ca1-2.httplookup.api.sinch.com) site for the duration of this issue. For clients connected to ca.smpp.api.sinch.com which is redundant, no switch is needed. Impact: MT/MO/DR intermittent delay and connectivity issues during the Incident time period.
Components affected
Sinch HTTP Sinch ENUM CA Sinch HTTP CA Sinch SMPP
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/07/2023 12:24PM

AWS has confirmed that the faulty hardware has been fixed, which our monitoring also confirms.
For clients that have switched traffic to CA1-H2 during the period, you can now move traffic back to CA1-H1.

Incident Start Time: 2023-04-07 07:10 UTC
Incident End Time: 2023-04-07 10:52 UTC

IDENTIFIED over 1 year ago - at 04/07/2023 11:06AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/07/2023 08:49AM

Our engineers have identified that the issue is being caused by a hardware failure on AWS's platform.

They are currently working with AWS in order to resolve the issue as fast as possible.

INVESTIGATING over 1 year ago - at 04/07/2023 07:48AM

We are currently experiencing performance degradation on our CA1-H1 site.

It is advised that clients connect to our redundant CA1-H2 (35.182.79.152, ca1-2.smpp.api.sinch.com, ca1-2.httpsms.api.sinch.com, ca1-2.httplookup.api.sinch.com) site for the duration of this issue.

For clients connected to ca.smpp.api.sinch.com which is redundant, no switch is needed.

Impact: MT/MO/DR intermittent delay and connectivity issues during the Incident time period.

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