Outage in Sinch
Network disturbance - US3
Resolved Major
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Outage Details
Components affected
Sinch SMS - CA - ShortCode Sinch SMS - CA - Toll Free Sinch SMS - US - Toll Free Sinch SMS - US - LongCode Sinch SMS - CA - LongCode Sinch SMS - US - ShortCode Sinch HTTP US Sinch SMPP Sinch HTTP Sinch ENUM USLatest Updates ( sorted recent to last )
We have not observed any issues since our previous update.
This issue has been resolved.
First Incident start time: 2023-07-05 13:53 UTC
First Incident restoration time: 2023-07-05 14:20 UTC
Second Incident start time: 2023-07-05 15:44 UTC
Second Incident restoration time: 2023-07-05 15:46 UTC
Incident end time: 2023-07-05 16:10 UTC
The disturbance has again stabilized, and we are currently not observing any remaining impact.
We are closely monitoring the stability.
Impact: Clients may have experienced connectivity issues towards US3, and a subset of clients may have experienced a slight delay in traffic towards US & CA
Second Incident start time: 2023-07-05 15:44 UTC
Second Incident restoration time: 2023-07-05 15:46 UTC
Our monitoring has picked up further disturbances on our US3 site and our engineers are currently investigating the matter.
Impacted endpoints:
us3.smpp.api.sinch.com
us3.httpsms.api.sinch.com
us3.httplookup.api.sinch.com
Corresponding redundant endpoints are available:
us7.smpp.api.sinch.com
us7.httpsms.api.sinch.com
us7.httplookup.api.sinch.com
The disturbance has stabilized, and we are currently not observing any remaining impact. We are closely monitoring the stability.
Impact: Clients may have experienced connectivity issues towards US3, and a subset of clients may have experienced a slight delay in traffic towards US & CA
Incident start time: 2023-07-05 13:53 UTC
Incident restoration time: 2023-07-05 14:20 UTC
As an effect of the network disturbance we are observing a slight increase in traffic delay towards the United States and Canada. We are continuing to investigate.
We are currently experiencing a network disturbance on our US3 site. Our engineers are currently investigating.
Impacted endpoints:
us3.smpp.api.sinch.com
us3.httpsms.api.sinch.com
us3.httplookup.api.sinch.com
Corresponding redundant endpoints are available:
us7.smpp.api.sinch.com
us7.httpsms.api.sinch.com
us7.httplookup.api.sinch.com
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