Outage in Sinch
Internal SMPP degradation on EU3 site
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
Impact: Clients may have observed rejected messages, and since 06:40 UTC clients may have observed a traffic degradation.
Incident start time: 2023-07-07 06:35 UTC
Incident end time: 2023-07-07 16:30 UTC
The impact has been mitigated for all non SMPP direct APIs as of 06:40 UTC, and we have updated our DNS records for eu3.smpp.api.sinch.com as of 06:55 UTC.
We recommend customers connecting towards FQDN to rebind.
Customers connecting directly to 93.158.78.4 may continue to observe a traffic degradation.
During our investigation it has been found that this also impacts any customer not using HTTP Basic.
We are currently experiencing a degradation for the Sinch Global (GW0) product on our EU3 site for customers using SMPP.
Incident Start Time: 2023-07-07 06:35 UTC
Corresponding redundant site is available. Ensure you are redundantly connected to both our EU sites to avoid loss of service.
Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
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