DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MT and DR messages | TT# MNOC-53056

Dear Client,

Due to the high traffic, we observed queues resulting in slight delay in delivery of Mobile Terminating and Delivery Receipts messages. Once high / peak traffic subsided, gradually queues cleared and all messages were delivered with any loss.

Incident Start Date & Time (GMT) : 30 April 2024 19:05 Hrs.
Incident End Date & Time (GMT) : 30 April 2024 20:00 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Dear Client,

We are writing to inform you that queues have been cleared and traffic is delivering fine.
We will monitor and update on the root cause.

Incident End Date & Time (GMT) : 30 April 2024 20:00 Hrs.

Ticket Number :: MNOC-53056
Service:: SMSx

Description ::
Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for MT and DR messages.
Our support team is currently working on high priority to resolve this issue.

Monitoring NOC will update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 30 April 2024 19:05 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.