DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR Traffic | TT#MNOC-59600

Dear Clients,

We are writing to inform you that queues have been cleared. This incident has been resolved.

Incident Start Date & Time (GMT) : 24th June 2025, 09:45 hr. GMT
Incident End Date & Time (GMT) : 24th June 2025, 12:15 hr. GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

A fix has been implemented and we are monitoring the results.

Ticket Number :: MNOC-59600
Services:: DI SMS 365 (SMSx)

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for DR messages. Our support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 24th June 2025, 09:45 hr. GMT


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.