Outage in Sinch

Service Degradation - Customer Dashboard

Resolved Minor
June 04, 2024 - Started 7 months ago - Lasted 2 days
Official incident page

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Outage Details

We are writing to inform you that we are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com. Impact: Customers may not be able to login to their accounts, or be disconnected while browsing dashboard.sinch.com Our engineers are working to restore service as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/06/2024 06:54AM

This incident has been resolved.

IDENTIFIED 7 months ago - at 06/05/2024 01:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 06/05/2024 09:20AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 06/05/2024 09:12AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 06/04/2024 10:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 06/04/2024 05:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 06/04/2024 02:06PM

We have identified that the issue occurs when using browsers that have disabled third party cookies.

Switching to a browser that doesn't disable third party cookies for the first login will stop the issue on subsequent logins to Dashboard from any browser.

Our engineers are working on a fix and we will update as soon as we have more information.

INVESTIGATING 7 months ago - at 06/04/2024 11:55AM

We are writing to inform you that we are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.

Impact: Customers may not be able to login to their accounts, or be disconnected while browsing dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

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