Outage in Sinch

Customer Support - Ticketing System

Resolved Minor
August 08, 2024 - Started 5 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We are investigating an issue that is preventing tickets from being created
Components affected
Sinch Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/09/2024 07:50AM

This incident has been resolved

IDENTIFIED 5 months ago - at 08/09/2024 05:34AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 08/08/2024 08:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 08/08/2024 04:05PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 08/08/2024 01:17PM

We have identified the issue and tickets are now being created again.

Customers who have not received a ticket ID from Sinch are recommended to send in a new ticket if the issue is urgent while we work on restoring any missing tickets.

INVESTIGATING 5 months ago - at 08/08/2024 01:02PM

We are investigating an issue that is preventing tickets from being created

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