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This incident has been resolved as of the time listed below
Incident Start Time: 2024-09-25 09:25 UTC
Incident End Time: 2024-09-25 13:31 UTC
Impact: Customers may have experienced a subset of traffic failing when submitting towards US1 site
We are writing to inform you that we have experienced a degradation on our US1 site.
Endpoints Affected:
SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
Impact: A subset of customers may have experienced traffic failing over our US1 site.
A fix has been implemented and we are monitoring the results.
We appreciate your patience and apologize for any inconvenience caused.
Please contact support@sinch.com should you require further information or assistance.
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