Outage in Sinch
Delivery Issue Guatemala - Tigo
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues with the Tigo network in Guatemala, causing delayed message transmission and reception along with missing or late delivery receipts. The incident affected SMS services in the LATAM region for approximately 2.1 hours from May 5, 2026 at 22:20 UTC until resolution on May 6, 2026 at 00:43 UTC.
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-05-05 22:20 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/06/2026 12:48AM
This incident has been resolved.
Incident Start Time: 2026-05-05 22:20 UTC
Incident End Time: 2026-05-06 00:43 UTC
INVESTIGATING
3 days ago - at 05/05/2026 10:42PM
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-05-05 22:20 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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