Outage in Sinch
Platform Degradation - MMS US
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced a platform degradation affecting MMS services in the US, causing delays in MMS delivery for customers using US, US Toll Free, and US 10DLC components. The incident lasted approximately 4 days and 19 hours before a fix was implemented and the service was fully restored.
We are currently experiencing a platform degradation impacting MMS services in US
Impact: Customers may experience delays in MMS delivery.
We are actively investigating and will provide further updates as more information becomes available.
For any inquiries, please contact us at support@sinch.com.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/12/2026 07:54PM
This incident has been resolved.
Incident Start Time: 2026-05-07 23:53 UTC.
Incident End Time: 2026-05-12 19:20 UTC.
MONITORING
3 days ago - at 05/12/2026 07:00PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 05/12/2026 06:19PM
We are currently experiencing a platform degradation impacting MMS services in US
Impact: Customers may experience delays in MMS delivery.
We are actively investigating and will provide further updates as more information becomes available.
For any inquiries, please contact us at support@sinch.com.
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