Outage in Sinch
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64474
Resolved MinorIncident Report
Summary AI Generated
Sinch's DI SMS 365 service experienced delays in delivery of mobile terminating (MT) messages, mobile originated (MO) messages, and delivery receipt (DR) notifications for approximately 13.8 hours starting June 14, 2026. The incident affected SMS 365 Operator services in both US and Rest of World regions, while Report Manager access and statistics remained unimpacted. The delivery delays were resolved after the team identified the issue and implemented a fix, with normal message delivery confirmed through monitoring.
Ticket Number :: MNOC-64474
Services:: DI SMS 365 (SMSx)
Description ::
Our internal team has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. We will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/15/2026 01:01PM
The potential delay in delivery of messages is resolved.
We have monitored the results and the messages are getting delivered without delay.
We appreciate your patience and understanding.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
IDENTIFIED
2 days ago - at 06/15/2026 12:49AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 06/14/2026 11:11PM
Ticket Number :: MNOC-64474
Services:: DI SMS 365 (SMSx)
Description ::
Our internal team has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. We will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
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