Outage in Sinch

Delivery Issue Brazil - SurfTelecom

Resolved Minor

October 23, 2026 - Started 8 days ago - Lasted about 12 hours
Official incident page

Incident Report

Summary AI Generated

Sinch experienced SMS delivery issues in Brazil via the SurfTelecom carrier on October 23, 2026, lasting approximately 12 hours. The incident affected the LATAM SMS component, causing delayed inbound and outbound messages, as well as missing and late delivery receipts. A fix was implemented and the incident was fully resolved by 13:36 UTC.

We are currently observing delivery issues in Brazil - SurfTelecom. Incident Start Time: 2026-10-23 01:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Components affected

Sinch SMS - LATAM

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 10/23/2026 04:21PM

This incident has been resolved.

Incident Start Time: 2026-10-23 01:24 UTC
Incident End Time: 2026-10-23 13:36 UTC

MONITORING 8 days ago - at 10/23/2026 02:15PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 days ago - at 10/23/2026 09:01AM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 10/23/2026 06:02AM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 10/23/2026 04:16AM

We are currently observing delivery issues in Brazil - SurfTelecom.

Incident Start Time: 2026-10-23 01:24 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

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