Outage in Sinch
Service Degredation - Lookup API
Resolved MinorIncident Report
Summary AI Generated
**Sinch – Lookup API Service Degradation (US Region)** On October 26, 2026, Sinch experienced a service degradation affecting Lookup APIs in the US region from 00:30 to 01:59 UTC, impacting SMPP, ENUM, HTTP, and REST components. Clients experienced delayed messages, delayed lookup responses, and intermittent API errors during this period. The incident was resolved within approximately 90 minutes with no further action required.
Dear Client,
We want to inform you that we are currently experiencing a service degradation affecting our Lookup APIs in the US Region.
Incident Start Time: 2026-10-26 00:30 UTC
Impact: Clients may experience delayed messages and lookup responses or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/26/2026 02:32AM
This incident has been resolved.
Incident Start Time: 2026-10-26 00:30 UTC
Incident End Time: 2026-10-26 01:59 UTC
INVESTIGATING
5 days ago - at 10/26/2026 02:22AM
Dear Client,
We want to inform you that we are currently experiencing a service degradation affecting our Lookup APIs in the US Region.
Incident Start Time: 2026-10-26 00:30 UTC
Impact: Clients may experience delayed messages and lookup responses or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
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