Outage in Siteimprove

Crawler - Scans don't complete

Resolved Minor
December 08, 2022 - Started almost 3 years ago - Lasted about 23 hours
Official incident page

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Outage Details

Uh oh! We seem to be having a problem with the Crawler service. The good news is we have found the issue and we are working on a fix. Some customers may experience new scans do not complete. We’ll have an update at the top of the hour. Stay tuned!
Components affected
Siteimprove Crawler
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/09/2022 08:59AM

Nice! The issue affecting the Crawler service is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

MONITORING almost 3 years ago - at 12/09/2022 06:52AM

We are continuing to monitor the results.

We’ll have an update in three hours. Stay tuned!

MONITORING almost 3 years ago - at 12/08/2022 09:14PM

We are continuing to monitor the results.

The next update will be at 8:00 AM UTC tomorrow.

MONITORING almost 3 years ago - at 12/08/2022 08:07PM

We are continuing to monitor the results.

We’ll have an update at the top of the hour. Stay tuned!

MONITORING almost 3 years ago - at 12/08/2022 07:17PM

We are continuing to monitor the results.

We’ll have an update at the top of the hour. Stay tuned!

MONITORING almost 3 years ago - at 12/08/2022 06:01PM

We are continuing to monitor the results.

We’ll have an update in one hour. Stay tuned!

MONITORING almost 3 years ago - at 12/08/2022 04:55PM

Don’t fret! A fix has been implemented and we’re monitoring the results.

We’ll have an update in one hour. Stay tuned!

IDENTIFIED almost 3 years ago - at 12/08/2022 04:02PM

We are continuing to work on a fix for this issue.

We’ll have an update at the top of the hour. Stay tuned!

IDENTIFIED almost 3 years ago - at 12/08/2022 02:58PM

We are continuing to work on a fix for this issue.

We’ll have an update at the top of the hour. Stay tuned!

IDENTIFIED almost 3 years ago - at 12/08/2022 02:00PM

We are continuing to work on a fix for this issue.

We’ll have an update at the top of the hour. Stay tuned!

IDENTIFIED almost 3 years ago - at 12/08/2022 01:34PM

Uh oh! We seem to be having a problem with the Crawler service. The good news is we have found the issue and we are working on a fix.

Some customers may experience new scans do not complete.

We’ll have an update at the top of the hour. Stay tuned!

MONITORING almost 3 years ago - at 12/08/2022 12:43PM

Don’t fret! A fix is on the way and we’re checking in to make sure the problem with the Crawler service is all sorted.

You should now see the scans are completing as usual.

We’ll have an update in one hour. Stay tuned!

IDENTIFIED almost 3 years ago - at 12/08/2022 12:00PM

We are continuing to work on a fix for this issue.

We’ll have an update at the top of the hour. Stay tuned!

IDENTIFIED almost 3 years ago - at 12/08/2022 11:02AM

We are continuing to work on a fix for this issue.

We’ll have an update at the top of the hour. Stay tuned!

IDENTIFIED almost 3 years ago - at 12/08/2022 10:07AM

We are continuing to work on a fix for this issue.

We’ll have an update at the top of the hour. Stay tuned!

IDENTIFIED almost 3 years ago - at 12/08/2022 09:31AM

Uh oh! We seem to be having a problem with the Crawler service. The good news is we have found the issue and we are working on a fix.

Some customers may experience new scans do not complete.

We’ll have an update at the top of the hour. Stay tuned!

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